Contact Center

Monitoring and debt collection

Receivables management by Contact Center is a structured, multi-channel customer - debtor contact process characterized by complexity of its activities and the use of collection tools, designed to maximize the recovery rate.


Range of the service:
  • Monitoring levels of receivables and payment terms 
  • Defining segments of debt collection
  • Telephone debt collection services for mass and business customers
  • Recovery negotiations - led by wualified consultants 
  • Debt distribution due to the convenient instalment, carry-over payment terms 
  • Calculation of interest notes
  • SMS (text, voice), e-mails, requests for payment dustribution
  • Development and implementation of procedures / instructions relating to the debt collection
  • Development of scoring models (principles of risk assessment)
  • Transfer of debt on favourable terms
  • Cooperation with economic information agencies


Benefits of working with us:

  • High efficiency of debt collection processes
  • Debt servicing cost reduction
  • Improving liquidity, reducing the rotation cycle
  • The ability to process massive debt portfolios


They entrusted their business to us:

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